GUARANTEE OF TIMELY CIVIC SERVICES
Citizen Charter & Service Delivery Timelines
Statutory time limits, designated service officers, appellate authorities, and penalties under the Madhya Pradesh Public Services Guarantee Act.
Civic ServiceGuaranteed TimelineDepartmentPrescribed FeeDesignated Officer
Birth / Death Certificate Issuance
7 Working Days
Health & Vital Statistics
₹50 (First copy free within 21 days)
Registrar of Births & Deaths
Streetlight Fault Repair
Within 48 Hours
Electrical Engineering
Nil / Free
Assistant Engineer (Electrical)
New Domestic Water Supply Connection
15 Working Days
Water & Sewerage Works
As per connection size schedule
Executive Engineer (Water)
Property Mutation (Name Transfer)
30 Working Days
Revenue & Taxation
₹250 + processing charge
Revenue Officer / Tehsildar
Trade License New / Renewal
7 Working Days
Commercial Licensing
As per municipal trade schedule
Licensing Officer
Debris / C&D Waste Collection
Within 48 Hours
Solid Waste Management
₹500 per tractor trolley
Sanitary Inspector