CITIZEN FIRST & RESPONSIVE GOVERNANCE

Citizen Grievance Redressal & Jan Sunwai Portal

Submit your civic feedback, register civic complaints, or track existing grievance status with direct escalation to the Chief Municipal Officer.

OFFICIAL ONLINE PORTAL

Lodge Grievance on State / CM Portal

File your complaint directly into the centralized government grievance monitoring system (CPGRAMS / CM Helpline) for tracked time-bound resolution.

Open Official Grievance Portal
24×7 TOLL-FREE HELPLINE

Municipal Emergency Control Room

Speak directly with our citizen facilitation desk for urgent municipal services, water supply, sewage or streetlight breakdown.

07414-220552
PUBLIC PARTICIPATION

Weekly Open Public Hearings

Direct in-person public grievance redressal session attended by the Hon'ble Mayor, Municipal Commissioner and all department heads.

  • Timings: Every Tuesday & Thursday, 10:00 AM – 01:00 PM
  • Venue: Mayor & Commissioner Chamber, Town Hall
  • Eligibility: Open to all city residents; no prior appointment needed.